Mizyana Shipping Policy

Effective Date: 2026

Last Updated: January 1^st 2026

1. Purpose of This Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing through the Mizyana Marketplace. Our aim is to create a smooth, elegant, and trustworthy delivery experience for every customer.

2. Scope

This policy applies to all customers placing orders through the Mizyana Marketplace website.

3. How Shipping Works at Mizyana

Mizyana is a curated modest-fashion marketplace featuring independent designers and boutique brands (“Merchants”).  Merchants prepare and package each order, and Mizyana coordinates with logistics partners to deliver it to you.

Our role:

• Scheduling pickups with approved couriers
• Sharing tracking details
• Monitoring shipment progress
• Assisting you with any shipping-related issues

Merchant’s role:

• Preparing correct items
• Properly packaging orders
• Ensuring shipments are ready for courier pickup

Courier’s role:

• Collecting the shipment
• Completing final delivery

Mizyana does not store inventory or operate its own delivery fleet, but we remain your main point of contact for all shipping questions.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

• Delivery destination
• Courier rates
• Package weight and dimensions

Customers pay shipping fees at checkout.

5. Delivery Timeframes

We deliver within 3–7 business days, depending on the destination and courier availability.

Delivery times may vary during peak seasons, public holidays, customs clearance, or due to factors outside Mizyana’s direct control.

6. Order Processing Time

Merchants generally prepare your order within 1–2 business days.

Tracking information is provided once the courier collects the shipment.

During high-volume periods (Ramadan, Eid, seasonal sales), processing times may slightly increase.

7. Split Shipments

If your order includes items from multiple Merchants, it may be delivered in separate packages.

Each package will have its own tracking number.

8. Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, VAT, or import fees may apply.

• These charges are not collected by Mizyana.
• Customers are responsible for paying any required fees directly to the customs authority or courier.

Failure to pay customs fees may delay delivery or result in return-to-sender.

9. Failed Delivery & Return-to-Sender

Shipments may be returned to the Merchant if:

• The address provided is incorrect
• The customer is unavailable
• Customs fees are unpaid
• The customer refuses the package

In such cases:

• Additional delivery charges may apply for re-shipment
• Refunds (if applicable) will exclude original shipping fees, per our Returns & Refunds Policy

10. Tracking Your Order

Once your order is shipped, you will receive:

• A tracking link via email
• A tracking update via WhatsApp
• Real-time updates in your Mizyana account dashboard

If no tracking update is received within 3 business days, please contact us.

11. Shipping Delays & Courier Issues

Delivery is handled by third-party logistics partners.

While Mizyana monitors every shipment:

• We are not responsible for delays caused by couriers, customs, weather, or unforeseen events
• We will assist you in opening courier investigations and resolving issues
• Any proven delay caused by Mizyana will be handled promptly and fairly

12. Lost or Damaged Shipments

If your order is lost or arrives damaged:

• Please report the issue within 48 hours
• Provide photos if the item or packaging is damaged
• We will liaise with the courier and Merchant to determine the appropriate resolution (refund, replacement, or store credit)

13. Customer Support

Our Customer Experience Team is here to assist with any shipping questions.

Email: [email protected]

Whatsapp: +965 92226116