Shipping policy

Mizyana Shipping Policy

Effective Date: 2026

Last Updated: January 1st 2026

Purpose of This Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing through the Mizyana Marketplace. Our aim is to create a smooth, elegant, and trustworthy delivery experience for every customer.

Scope

This policy applies to all customers placing orders through the Mizyana Marketplace website.

How Shipping Works at Mizyana

Mizyana is a curated modest-fashion marketplace featuring independent designers and boutique brands (“Merchants”). Merchants prepare and package each order, and Mizyana coordinates with logistics partners to deliver it to you.

Our role:

  • Scheduling pickups with approved couriers
  • Sharing tracking details
  • Monitoring shipment progress
  • Assisting you with any shipping-related issues

Merchant’s role:

  • Preparing correct items
  • Properly packaging orders
  • Ensuring shipments are ready for courier pickup

Courier’s role:

  • Collecting the shipment
  • Completing final delivery

Mizyana does not store inventory or operate its own delivery fleet, but we remain your main point of contact for all shipping questions.

Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Courier rates
  • Package weight and dimensions

Customers pay shipping fees at checkout.

Delivery Timeframes

We deliver within 3–7 business days, depending on the destination and courier availability.

Delivery times may vary during peak seasons, public holidays, customs clearance, or due to factors outside Mizyana’s direct control.

Order Processing Time

Merchants generally prepare your order within 1–2 business days.

Tracking information is provided once the courier collects the shipment.

During high-volume periods (Ramadan, Eid, seasonal sales), processing times may slightly increase.

Split Shipments

If your order includes items from multiple Merchants, it may be delivered in separate packages.

Each package will have its own tracking number.

Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, VAT, or import fees may apply.

  • These charges are not collected by Mizyana.
  • Customers are responsible for paying any required fees directly to the customs authority or courier.

Failure to pay customs fees may delay delivery or result in return-to-sender.

Failed Delivery & Return-to-Sender

Shipments may be returned to the Merchant if:

  • The address provided is incorrect
  • The customer is unavailable
  • Customs fees are unpaid
  • The customer refuses the package

In such cases:

  • Additional delivery charges may apply for re-shipment
  • Refunds (if applicable) will exclude original shipping fees, per our Returns & Refunds Policy

Tracking Your Order

Once your order is shipped, you will receive:

  • A tracking link via email
  • A tracking update via WhatsApp
  • Real-time updates in your Mizyana account dashboard

If no tracking update is received within 3 business days, please contact us.

Shipping Delays & Courier Issues

Delivery is handled by third-party logistics partners.

While Mizyana monitors every shipment:

  • We are not responsible for delays caused by couriers, customs, weather, or unforeseen events
  • We will assist you in opening courier investigations and resolving issues
  • Any proven delay caused by Mizyana will be handled promptly and fairly

Lost or Damaged Shipments

If your order is lost or arrives damaged:

  • Please report the issue within 48 hours
  • Provide photos if the item or packaging is damaged
  • We will liaise with the courier and Merchant to determine the appropriate resolution (refund, replacement, or store credit)

Customer Support

Our Customer Experience Team is here to assist with any shipping questions.

Email: orders@modestmizyana.com

WhatsApp: +965 92226116

Frequently Asked Questions

Brands & Standards

Shopping with Mizyana

Delivery & Returns

Support & Community

How do you choose the brands featured on Mizyana?

We partner with trusted modest fashion designers and labels that share our values. Each brand is reviewed for quality, design, and alignment with our modesty and cultural standards.

Are Mizyana brands local or international?

A mix of both. We showcase designers from across the GCC and select global brands that represent modest fashion authentically.

How can a brand partner with Mizyana?

If you are a modest fashion designer or label that shares our philosophy, visit our Sellers Page to learn more about collaboration.

Are Mizyana products sustainable?

We collaborate with brands that prioritize ethical production, sustainable materials, and conscious craftsmanship. Our mission is to promote modest fashion that is both beautiful and responsible.

What makes Mizyana different from other modest fashion websites?

Mizyana is a curated modest fashion marketplace. Every brand featured is carefully selected for verified modesty, craftsmanship, and cultural authenticity. We make shopping easy with smart filters, complete-look styling, and quick GCC delivery, all while celebrating modest fashion as a symbol of confidence and individuality.

Are all products verified for modesty?

Yes, every brand and product on Mizyana goes through a modesty verification process that checks coverage, opacity, and fit. We ensure that what you see online reflects what you believe in: elegance, authenticity, and comfort.

How do I know which size to order?

Each product page includes a detailed size guide and fit notes. Check the measurements carefully before ordering, as sizing may vary by brand.

Are product images accurate to what I'll receive?

Yes, all images are approved by our content team to ensure they accurately represent the product's color, fabric, and fit. We also ensure that every image aligns with Mizyana's standards.

How secure is my personal information?

Your privacy matters to us. All data and transactions are encrypted and stored securely in line with international data-protection standards.

Can I cancel or change my order after it's placed?

You can request changes or cancellations shortly after placing your order by contacting orders@modestmizyana.com. Once the order has shipped, it can no longer be canceled.

Does Mizyana have physical stores or showrooms?

Mizyana is a digital-first marketplace that unites regional brands in one place. However, some partner brands may host pop-ups or exhibitions announced on our social channels.

Can I pre-order or request specific items?

Select brands offer pre-orders or custom tailoring. If available, you will see the option on the product page, or you can reach out to our support team.

Where does Mizyana ship to?

Currently, we deliver across the GCC. International shipping will be available soon. Our mission is to make regional modest fashion accessible worldwide.

How long does delivery takes?

We offer fast GCC delivery within ten days.

What are the shipping costs?

Shipping fees depend on your destination and order size. All costs are shown clearly at checkout, with no hidden fees or surprises.

Can I return or exchange an item?

Yes, you can request a return or exchange within our 14 days return window (details provided at checkout). Items must be in their original condition and packaging.

What if my order arrives damaged or incorrect?

If something is not right, please contact us at orders@modestmizyana.com with your order details, and our team will resolve the issue promptly.

How can I track my order?

You will receive a tracking link once your order ships. You can also view updates directly in your Mizyana account.

How can I contact Mizyana's support team?

Email us at info@modestmizyana.com or use the contact form on our website. Our in-house team is ready to help with any inquiry.

How can I stay updated on new arrivals and offers?

Subscribe to our newsletter or follow us on social media. You will get early access to new collections, styling tips, and inspiring stories.

Can I shop as a guest, or do I need an account?

You can browse freely, but creating an account gives you faster checkout, order tracking, and personalized recommendations.

How do I join the Mizyana community?

Start shopping, sign up for our newsletter, or follow us on social media. Every woman who shops with Mizyana becomes part of a growing community redefining modest fashion.

  • Verified Brands

  • Easy Payment Plans

  • Fast GCC Delivery

  • Clear Return Policy